Policies

  • Where We Walk

  • Key Policy

  • Payment

  • Walker Arrival Time

  • Cancellations 

  • After Hours Charge

  • The Weather, The Walker, and Your Pup

  • Overnight Care

Where We Walk

 

Uptown Pup DC currently serves the Cleveland Park, Palisades, Georgetown, Tenleytown, and Friendship Heights neighborhoods.

 

Payment

 

Payment Method:

  • We accept cash or checks.

  • There will be a $15 fee for bounced checks.

 

Pet sitting payments are due on the first day of service. For dog walking or feline care clients pay weekly with payment due on Fridays.

 

 

Cancellations

 

We get that things don't always go as planned so we try to be really flexible when it comes to cancellations. However, because we are really busy people, we do ask that you give us as much notice as possible. The full price of the walk will be applied as a cancellation fee if we are not given at least two hours notice.

 

 

 

 

 

 

 

 

 

 

 

 

The Weather, The Walker, and Your Pup

 

For the health and well-being of both pup and walker, walks will be shortened 10-15 minutes during severe weather conditions. Severe conditions include extreme cold, heat, or air quality over 100° (code "Orange"), which is considered unhealthy by the EPA for sensitive groups such as people who work outdoors. These factors may also affect travel time and time windows. You can help by keeping your sidewalks, stairs, and entryways clear and safe.

Key Policy

 

Two working copies of your house keys must be provided at the time of the consult. We will never give out your keys to anyone else, with the exception of our coworkers in emergency situations.

 

Walker Arrival Time

 

We will arrive during your two-hour time window. We cannot, unfortunately, guarantee a specific time within that time window due to the potential for unexpected delays that walkers may encounter throughout their day. While we respect you and your pet’s need for a certain level of predictability in your daily routine, we also require a degree of flexibility in scheduling walks.

 

 

After Hours Charge

 

We specialize in mid-day walks during the work week; Monday-Friday, 8:00am - 6:00pm. However, if you find yourself in need of a walk during off-hours we’d love to help! Though we do not guarantee walker availability during off-hours, we will always try our best to be accommodating. There will be an additional $5 after hours charge on top of the base rate weekdays after 6:00pm and $7 on weekends. 

 

Overnight Care

 

When we do overnight pet sitting, we essentially move in for the duration of the stay. We will walk your dog 2 or 3 times a day, bring in your mail, and water your plants if requested. For more details please see this "read me" page for our overnight pet sitting guide lines.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Talk To Us!

uptownpupdc@gmail.com

 

202.350.1237

Services

  • Dog Walking

  • Dog Running

  • Pet Sitting

  • Feline Care

Hours

8:00 AM - 6:00 PM

Monday-Friday  

Uptown Pup DC LLC is fully insured by PSA.

We love cats too! Check out our services page

to see what we can do for yours.